Last Updated: August 2026
 

These Terms & Conditions outline the agreement between Park & Bark ("we", "our" or "us") and our clients ("you" or "the owner"). By registering as a client and booking our services, you agree to these Terms & Conditions.
 

Our aim is simple: to provide a safe, professional and enjoyable experience for every dog entrusted to our care.
 

1. Becoming a Client

All new dogs must complete a complimentary Meet & Greet before joining Park & Bark.

The Meet & Greet usually lasts around 30 minutes and may take place at your home or a suitable outdoor location.

During the Meet & Greet we will:

• Meet you and your dog.

• Discuss your dog's routine, behaviour and individual needs.

• Assess suitability for our group walks.

• Answer any questions you may have.

Acceptance into Park & Bark is entirely at our discretion.

 

2. Acceptance into the Pack
 

Not every dog is suited to group walking.

For the safety and wellbeing of all dogs, Park & Bark reserves the right to refuse, suspend or discontinue services at any time.

Reasons may include (but are not limited to):

• Aggressive behaviour.

• Excessive anxiety or stress.

• Unsafe behaviour around people or other dogs.

• Poor suitability for group walks.

• Repeated failure to respond safely during walks.

• Undisclosed medical or behavioural concerns.

Our decision will always be made in the best interests of every dog in our care.

 

3. Health Requirements
 

Owners are responsible for ensuring their dog:

• Is fit and healthy for exercise.

• Is kept up to date with routine vaccinations where appropriate.

• Receives appropriate flea and worm treatment.

• Does not attend walks while suffering from any contagious illness.

Owners must notify Park & Bark immediately if their dog develops vomiting, diarrhoea, kennel cough, fleas, worms or any other contagious illness.

Dogs displaying signs of illness must not attend walks.

 

4. Neutering
 

Owners should inform us whether their dog has been neutered.

Dogs do not need to be neutered to join Park & Bark.

Female dogs in season cannot attend group walks until their season has ended.

5. Collection & Drop-Off

Dogs are collected from and returned to their registered address unless agreed otherwise.

Owners do not need to be present.

Access may be provided by:

• House key.

• Lockbox.

• Another agreed secure method.

House keys will be stored securely and will never be labelled with your name or address.

If we are unable to collect your dog because access cannot be gained, the dog is unavailable or the booking has not been cancelled, the walk will be treated as a missed booking and charged in full.

 

6. Equipment
 

Owners must provide:

• A secure collar or harness.

• A suitable lead.

• Any agreed medication.

• Any specialist equipment previously discussed.

Park & Bark reserves the right not to walk a dog if suitable equipment is not provided.

 

7. Off-Lead Walking
 

During the Meet & Greet we will discuss your dog's recall and suitability for off-lead exercise.

Dogs will only be walked off lead where:

• The owner has given permission.

• Park & Bark believes it is safe to do so.

We reserve the right to keep any dog on lead or use a long line whenever we believe it is necessary for safety.

 

8. Bookings
 

Bookings are made through our online booking system.

Current prices:

• £22 for the first dog.

• £15 for each additional dog from the same household.

Bookings:

• Open up to one month in advance.

• Close at 10:00pm the evening before the walk.

Where a walk is fully booked, owners may join the waiting list.

 

9. Cancellations
 

Owner cancellations

• More than 24 hours before the walk – no charge.

• Within 24 hours of the walk – the full booking fee will be charged.

Park & Bark cancellations

If we cancel a walk for any reason, you will receive either:

• A full refund.

• An alternative walk where mutually agreed.
  
  
   

10. Weather
 

Your dog's welfare always comes first.

We reserve the right to shorten, amend, postpone or cancel walks where weather conditions make them unsafe or unsuitable.

Examples include:

• Extreme heat.

• Severe ice.

• High winds.

• Flooding.

• Other hazardous weather conditions.
  
   

11. Veterinary Emergencies
 

If your dog becomes ill or injured while in our care, we will attempt to contact you immediately.

If we cannot contact you, we may seek veterinary treatment from the nearest suitable veterinary practice.

Owners remain responsible for all veterinary fees and associated costs.

 

12. Photography
 

We love capturing happy moments during our adventures.

Unless you tell us otherwise, we may photograph or film your dog for use on:

• Our website.

• Social media.

• Marketing materials.

Owners may opt out at any time.

 

13. Behaviour
 

Owners must disclose any information that could affect the safety of their dog, our walkers or other dogs.

This includes:

• Aggression.

• Anxiety.

• Biting history.

• Escape tendencies.

• Recall issues.

• Medical conditions.

Failure to disclose relevant information may result in immediate termination of services.

 

14. Damage
 

Owners remain responsible for damage or injury caused by their dog where relevant behavioural issues were not disclosed before joining Park & Bark.

Park & Bark accepts no responsibility for damage caused by behaviour that could not reasonably have been anticipated despite taking reasonable care.

 

15. Insurance
 

Park & Bark maintains appropriate public liability and professional insurance while providing our services.

Copies of our insurance certificate are available upon request.

 

16. Changes to Services
 

Park & Bark reserves the right to amend:

• Walking routes.

• Walking groups.

• Collection times.

• Prices.

• These Terms & Conditions.

Where significant changes are made, we will provide reasonable notice.

 

17. Force Majeure
 

Park & Bark shall not be liable for failure to provide services where circumstances beyond our reasonable control prevent us from doing so, including but not limited to severe weather, road closures, vehicle breakdown, illness or other unforeseen events.

 

18. Privacy
 

Personal information is handled in accordance with our Privacy Policy.

By using our services, you acknowledge that you have read our Privacy Policy.

 

19. Governing Law
 

These Terms & Conditions are governed by the laws of Scotland.

 

Our Promise

While these Terms & Conditions exist to protect both Park & Bark and our clients, our priority will always remain the welfare, safety and happiness of every dog in our care.

Every decision we make is guided by what we believe is in the best interests of the dogs entrusted to us.
 

Thank you for trusting Park & Bark with your dog's adventures. We look forward to welcoming you to the pack.